Terms and conditions for the booking and provision of courses | Remote First Aid
This page (together with the documents referred to on it) sets out the terms and conditions under which we provide the courses (Courses) listed on our website https://www.remotefirstaid.co.uk (the Site). Please read these terms and conditions carefully before booking any Courses from the Site. You should understand that by booking any of our Courses, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to book any Courses from the Site.
1 INFORMATION ABOUT US
1.1 The Courses are supplied by Remote First Aid. Our support centre address is, Unit 5 Riverside Court, Beaufort Park, Chepstow, Monmouthshire, NP16 5UH. Telephone 01291 661 778
All enquiries should be directed in the first instance to our Support Centre:
2 SITE AVAILABILITY AND ABOUT YOU
2.1 Remote First Aid, will accept bookings within the UK and from Overseas.
2.2 By making a booking through the Site you confirm that:
2.2.1 you are at least sixteen (16) years old;
2.2.3 you have not previously been asked to leave a Remote First Aid course.
3 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 Your booking constitutes a request to us to reserve a place for you on a Course with a specific start date (Course Commencement Date). All bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming that a place has been reserved for you on the Course. The contract between us (Contract) will only be formed when we send you the Course Confirmation.
3.2 The Contract will relate only to those Courses for which we have provided a Course Confirmation and the value of the Contract will be the sum of the tuition fee (if applicable) and the accreditation fee (if applicable)(Course Fee).
4 INSTALMENT POLICY AND INSTALMENT FEE
4.1 An option to pay Remote First Aid course fees by instalments may be available on application and courses which are delivered over 24 hours in duration.
4.2 Instalment payments are usually spread equally over 2 to 3 consecutive months depending on the length of the course and can be paid by BAC’s. Remote First Aid do not apply any additional administration charges for instalment payment services.
4.3 Where an instalment option is available and a request to pay by instalments is made and accepted, a written instalment plan setting out the instalment terms and conditions and payment amounts and dates will be issued.
4.4 The full course fee and instalments against it remain payable in the event that you withdraw from the course once enrolled unless the Refund Policy applies.
4.5 Where an instalment request is declined or withdrawn, the course fee is payable in full within 5 days of the notification of the decision.
Further financial support may be available. Please contact the Support Centre for details, including eligibility advice for Discretionary Learner Support Fund.
5 CANCELLATION OF COURSE BOOKING POLICY
5.1 You may cancel a Course booking at any time. To cancel a Course, you must inform us in writing.
5.2 If you cancel a Course within Seven working days of receiving your Course Confirmation, you are eligible to receive a full refund from the Support Centre, providing that the Course has not already started.
5.3 If your Course is scheduled to be delivered over three sessions or fewer, you will only be eligible for a refund of the Course Fee or Instalment Fee (if applicable) if you:
5.3.1 cancel the Course within seven working days of receiving the Course Confirmation or
5.3.2 cancel the Course, but the Course Commencement Date is seven or more working days after the booking date.
5.4 If your Course is scheduled to be delivered over more than three sessions, you may cancel the Course and request a full refund providing that your request to cancel is received by the Support Centre up to and including the scheduled start time of the second session.
5.5 Cancellations in circumstances outside those described in clauses 5.2, 5.3 and 5.4 shall not be eligible for any refund.
5.6 Details of your rights to cancel, and an explanation of how to exercise them, are provided in the Course Confirmation. This provision does not affect your statutory rights.
6 PRICE AND PAYMENT
6.1 You will be responsible for paying us the Course Fee unless you cancel your booking within the period of eligibility for a refund as set out in our refund policy and our cancelation policy.
6.2 If a Course Fee is due to us and either your Course is not eligible for payment by instalments, or the Support Centre decides that you are not eligible to pay us by instalments, we will use the payment details you provided at the time of booking to process payment of the Course Fee.
6.3 If a Course Fee is due to us and your Course is eligible for payment by instalments and you have requested payment by instalments at time of making your Course booking, then, subject to approval, the Support Centre will be in touch with you to make arrangements for paying both the Course Fee and the Instalment Fee by instalments.
6.4 The Course Fee will be as quoted on the Site from time to time, except in cases of obvious error.
6.5 Course Fees are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you a Course Confirmation.
6.6 It is always possible that, despite our best efforts, some of the Courses listed on the Site may be incorrectly priced. We will normally verify prices as part of our Course Confirmation procedures so that, where the correct price for a Course is less than our stated price, we will charge the lower amount when sending the Course Confirmation to you.
6.7 We are under no obligation to book you on a Course at the incorrect (lower) price, even after we have sent you a Course Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
6.8 Unless you are paying by instalments (see 6.3), all payments for Courses must be made at the time you make your booking.
6.9 Learners experiencing financial hardship may contact the Support Centre requesting further support and eligibility advice for discretionary learner support.
7 OUR REFUNDS POLICY
7.1 If we cancel a Course before the Course begins, or up to and including the second session, you will be eligible for a full refund of the Course Fee.
7.2 We will usually refund any money we receive from you within 30 days of receiving your cancellation request providing it is in accordance with the provisions for refund eligibility described in the Cancellation Policy. The refund will be made using the same method you originally used to make your booking.
7.3 If you cancel and you are ineligible for a refund and you are experiencing financial hardship and have exceptional circumstances, you may apply in writing to the Support Centre for your request to be considered. The decision of the Support Centre is final and no correspondence will be entered into.
8 OUR LIABILITY
8.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to a refund of the Course Fee that you paid us.
8.2 Our liability shall not extend to loss of income, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, or any indirect or consequential loss, damage or expense.
8.3 This clause does not limit in any way our liability resulting from any fraud or misrepresentation, or for death or personal injury caused by our negligence.
9 WRITTEN COMMUNICATIONS
9.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
10.1 All notices given by you to us must be sent to our address below.. We may give notice to you at either the email or postal address you provide to us when making a booking, or in any of the ways specified in clause 9 above. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
11 TRANSFER OF RIGHTS AND OBLIGATIONS
11.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.
11.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
11.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
12 EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, pandemics, explosion or accident.
13.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
14.1 We process information about you in accordance with our Privacy Notice. By using the Site, and agreeing to the contractual declaration you consent to such processing and you warrant that all data provided by you is accurate.
15 ENTIRE AGREEMENT
15.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
15.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
16 OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
16.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
16.2 You will be subject to the policies and terms and conditions in force at the time that you book Courses with us.
17 LAW AND JURISDICTION
17.1 Contracts for the purchase of Courses through the Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English and Welsh law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.