These terms and conditions are between Remote First Aid & Pre-Hospital Training Ltd (The Company) and the customer (The Customer).

Onsite Courses (at customer’s premises or location other than our premises) Use Group Booking Form

Open Courses (premises normally supplied by the training company) Use Individual Booking Form

The customer will place an order using a booking form via the Remote First Aid & Pre-Hospital Training Ltd website by post or email.

Orders are placed on the understanding that the following terms and conditions are agreed by the customer.

All orders are subject to acceptance by the supplier and will be confirmed by email.

Once an order has been confirmed it will constitute a legally binding contract between the company and customer.

ONSITE COURSES

Remote First Aid & Pre-Hospital Training Ltd will supply a suitably qualified trainer to your premises at a date and time agreed at the time of the booking.

If the customer wishes to cancel a booking, the customer must notify the company in writing by registered letter or e-mail (‘Notice of Cancellation’).

For the avoidance of doubt the Notice of Cancellation will not be accepted by telephone. If the company receives a Notice of Cancellation more than 10 working days prior to the commencement of the course a full refund of any course fees paid shall be given (with no cancellation penalty due).

If the company receives a Notice of Cancellation less than 10 working days prior the commencement of the course the full course fee shall remain payable and no refund shall be given. A course may be re-scheduled to a later date if the company receives notice of a re-scheduled course less than 10 working days prior to the course. In this case an administration fee will be payable.

On occasions where the booking has to be cancelled by Remote First Aid & Pre-Hospital Training Ltd due to any unforeseen circumstances, it is accepted by the customer that Remote First Aid & Pre-Hospital Training Ltd cannot compensate the customer for any losses arising from the cancellation.

In these circumstances, the customer will be offered a rescheduled date or a full refund.

If you have booked an onsite course and the site conditions are not appropriate for the provision of first aid training, the customer agrees to abide by the trainer’s decision as to whether the site is fit for purpose and agrees that the full course fee is still payable if training were not to proceed on the basis of unsuitable training condition.

The training venue must meet acceptable health and safety standards and be conducive to learning with sufficient:

  • Size
  • Covid-19 awareness
  • Floor surfaces
  • Seating
  • Writing surfaces
  • Toilet facilities
  • Heating
  • Ventilation
  • Cleanliness
  • Be Covid Secure

If you are unsure, staff at Remote First Aid & Pre-Hospital Training Ltd will be happy to advise you on the suitability of your premises.

OPEN COURSES

Remote First Aid & Pre-Hospital Training Ltd will offer a range of offsite “open” courses provided by selected approved training companies throughout the UK.

If the customer wishes to cancel a booking, the customer must notify the company in writing by registered letter or e-mail (‘Notice of Cancellation’).

For the avoidance of doubt the Notice of Cancellation will not be accepted by telephone. If the company receives a Notice of Cancellation more than 10 working days prior to the commencement of the course a full refund of any course fees paid shall be given (with no cancellation penalty due).

If the company receives a Notice of Cancellation less than 10 working days prior the commencement of the course the full course fee shall remain payable and no refund shall be given. A course may be re-scheduled to a later date if the company receives notice of a re-scheduled course less than 10 working days prior to the course. In this case an administration fee will be payable.

Offsite courses offered by Remote First Aid & Pre-Hospital Training Ltd on behalf of other training organisations will be set at the price quoted by that training organisation, and will attract no premium or handling fee.

PAYMENT

A legally binding contract will be formed when Remote First Aid & Pre-Hospital Training Ltd confirms acceptance of your order.

You agree to be invoiced by email immediately with the invoice payable within 14 days of the date of the invoice.

If courses are booked within 14 days of the date of the course the invoice becomes payable immediately.

If you fail to adhere to these terms and conditions, Remote First Aid & Pre-Hospital Training Ltd reserve the right to cancel the course with the full course fees becoming payable.

Customer Contracts. Where Remote First Aid & Pre-Hospital Training Ltd and a Customer have entered in to a written contract to provide a series of training courses at dates and times agreed then the legally agreed separate Terms & Conditions will apply that are in force at the time of signing for each contract.

GENERAL

It is the customer’s responsibility to ensure that any First Aid Course students are free from any condition that would affect their capability to carry out the necessary physical assessments. The student must be capable of successfully performing a number of floor based practical assessments.

Remote First Aid & Pre-Hospital Training Ltd should be notified in advance of any course if any student needs assistance in relation to written assessments.

Remote First Aid & Pre-Hospital Training Ltd cannot guarantee that every student will achieve the learning outcome and pass any course. No refund will be given shall be given should a delegate fail a course.

To be eligible to attend a FAW requalification course, students must present a valid FAW certificate issued by an HSE provider which is in date on the last day of the requalification course. The HSE allows 28 days from the expiry of the original FAW certificate and delegates cannot attend any earlier than 3-months before expiry of the current certificate. There are temporary extensions in place from the HSE during the current Pandemic. The HSE gives both the employer and their first aiders of how they may apply for these extensions and these can be read in full here.

All students must wear suitable clothing for the first aid course where it is accepted that they will be doing some floor based practical activities. Lipstick must not be worn.

If a student arrives late for a course, or is absent from any session, Remote First Aid & Pre-Hospital Training Ltd reserve the right to refuse to accept the student on the course. In these cases the full fee remains payable.

All students must provide an accepted form of photo ID to the trainer on day one of attendance. Without this the learner will not be able to proceeded to take the final assessments. If this proves difficult please contact Remote First Aid & Pre-Hospital Training Ltd to discuss other options.

Accepted forms of Photo ID:

  • UK Driving Licence
  • Any Passport
  • Staff ID
  • Military ID
  • Police Warrant Card
  • NHS ID
  • UK issued Citizen Card
  • UN issued letter of confirmed status.

It is the customer’s responsibility to provide refreshments to the students, or to ensure that they have been informed to bring their own.

The trainer reserves the right to remove any disruptive student from the course where this is affecting the other students.

Maximum number on any First Aid Course is 12 students per trainer. Where more than 12 students are booked, the booking will be treated as two bookings.

© Remote First Aid 2020
Remote First Aid and Pre-Hospital Training Ltd (Remote First Aid) is registered in Wales, Company Number: 12641339 | DUNS Number 225944338.